At Media Goats, we understand the unique challenges insurance agencies face — from managing complex documentation and policy renewals to delivering fast, accurate customer service. Our specialized BPO services for insurance agencies are designed to offload administrative burdens, improve process efficiency, and let your licensed agents focus on what matters most: serving clients and closing policies.
- Policy data entry and verification
- Endorsement processing
- Renewal tracking and alerts
- Document management and archival
- Policyholder updates and account servicing
- Claims intake and documentation
- Pre-screening for eligibility
- Coordination with carriers
- Status follow-ups and reporting
- First Notice of Loss (FNOL) processing
- Inbound/outbound call handling
- Email and chat support
- Appointment setting & follow-ups
- Renewal reminder calls
- Lead response and quote delivery
- KYC/AML documentation support
- Regulatory compliance checks
- Audit preparation assistance
- Digital file management in line with industry standards
- Day-to-day CRM/AMS management (e.g., EZLynx, AgencyBloc, HawkSoft)
- Client record updates
- Workflow automation support
- Report generation & analytics
Whether you're scaling your agency or need better control over service quality and cost — Media Goats’ Insurance BPO Services offer the perfect balance of performance, reliability, and efficiency.
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2125 Biscayne Blvd, Ste 204 #20874, Miami, Florida 33137 US
C-13, C Block, Sector 58, Noida, Uttar Pradesh 201301
support@mediagoats.co
+91-9097449200